Frequently Asked Questions.

You’ll begin the diet after your Program Review appointment.

All nutrition plans include the use of our great tasting meal replacements that come in the form of shakes, puddings, soups and bars. We use meal replacements as a temporary measure to help simplify the weight loss phase while ensuring your body is receiving all of its nutritional needs. Your exact meal replacement needs will be prescribed by the medical provider at your initial consultation.

Nutritional ketosis happens when your body begins to metabolize fat as its primary fuel source. When you’re in ketosis you may experience; increased energy, minimal hunger and weight loss.

When your body is transitioning from utilizing carbohydrates as its main energy source to ketosis there is a brief period where you may experience “flu” like symptoms. These are temporary and typically subside in a few days.

The length of program is dependent on a few variables, including how much weight you want to lose, age, and gender. Most patients lose 2-3 lbs. per week or more. Once you’ve met your weight loss goal, we also continue to offer our support with services in weight maintenance.

The best way to communicate is to send an email or message via the app to your Behavioral Health Educator, Medical Provider or Patient Services Coordinator. Of course you can talk to your Behavioral Health Educator during your regular weekly classes, or your Medical Provider during your medical monitoring appointments. 

If there is a medical emergency, please go to your nearest emergency room or call 911. 

You will receive an account for the mobile and web app at your Program Review appointment. Your Smart Scale Scale will be shipped to you after the program review. 

We’ve worked really hard to make the mobile app easy and simple to use. For your convenience, we’ve also developed an online portal that allows you to access your account from a desktop, laptop or tablet.